Terms of service
© 2025 PLUMASTEP
Last updated: 06.11.2025
1. General Overview
These terms and conditions (“Terms”) govern your access to and use of the website plumastep.com (“Site”) and any purchases you make through it. By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. Company Information
The Site is operated by OÜ MAITRADEEU, a private limited company registered in Estonia under registration number 17352002. Registered address: Tornimäe tn 5, 10145 Tallinn, Estonia (“we”, “us”, “our”).
3. Products and Prices
We endeavour to ensure that all products and pricing information displayed on the Site are accurate. However, we reserve the right to modify or withdraw any product at any time without prior notice. Prices are shown in USD and may include taxes unless otherwise indicated. Shipping, import duties and regional fees are not always included.
4. Ordering Process
When you place an order, you submit an offer to purchase selected products. We may accept or decline your offer at our discretion. Once we confirm payment and you receive a confirmation email, the contract between you and us is effective.
5. Payment
Payments are processed through secure payment gateways including Shopify Payments and compatible partners. You are responsible for providing valid payment information and ensuring that you have sufficient funds or credit.
6. Delivery and Shipping
Delivery estimates and related details are specified in our Shipping Policy. Our estimated delivery timelines begin only after payment has been confirmed.
7. Returns and Refunds
Please refer to our Refund Policy for detailed information about eligibility, proof of purchase, return steps and refund timing.
8. User Obligations
You agree to use the Site in a lawful manner and in compliance with these Terms and all applicable laws. You may not use the Site for illegal activities, to introduce harmful code, or otherwise interfere with the Site’s operation.
9. Intellectual Property Rights
All content on the Site—text, graphics, logos, icons, images, software—is owned by PlumaStep or its licensed partners and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or use any part of the Site for commercial purposes without express permission.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential or punitive damages (including loss of profits, data or business interruption) arising from your use of the Site or purchase of products.
11. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of Estonia. Any disputes related to or arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.
12. Amendments to Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any modifications constitutes your acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Email: support@plumastep.com