Shipping policy

© 2025 PLUMASTEP

1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. This includes order verification, preparation, and packaging prior to dispatch.

2. Delivery Regions & Time Estimates
We ship internationally with reliable logistics partners.

Approximate delivery times:

• Europe (EU): 6–10 business days

• United Kingdom: 7–12 business days

• United States & Canada: 7–12 business days

• Other international destinations: 10–20 business days

Delivery times are estimates and may vary depending on local postal services, customs, and seasonal factors.

3. Shipping Costs & Tracking
Standard international shipping is provided.
Tracking information is sent via email once your order has been dispatched.

(Смягчил формулировку: убрал слово “free”, убрал обязательную страховку, сделал максимально нейтрально и безопасно.)

4. Customs, Duties & Local Taxes
Depending on destination country, additional customs or import fees may apply. These charges are the responsibility of the customer.

5. Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected time frame, contact us at support@plumastep.com and we will assist in resolving the issue directly with the carrier.
Please report issues within 14 days of expected delivery.

6. Order Changes & Cancellations
We start processing orders quickly. Once the order has been dispatched, we cannot modify or cancel it.

7. Contact Information
If you have questions about your shipment, please email us at support@plumastep.com